Meet arqo, your client retention partner.

Your regulars have a rhythm. Arqo knows when they miss a beat.

Arqo reads your booking history, learns how often each client comes in, and reaches out at the perfect time.

Request a diagnostic See how it works

HIPAA compliant for health practices

Client rhythmStatus

A. RiveraGel manicure · every 3 weeks

On rhythm

J. OkaforLaser session · every 6 weeks

Due this week

M. ChenLash fill · every 2 weeks

3 weeks late · text sent

S. BauerCut and color · every 8 weeks

Rebooked

Every client is timed to their own pattern, not a blanket reminder.

Arqo works for:

Recurring service businesses where every client has a rhythm of their own.

One client comes every week, another every three months. A single reminder schedule cannot serve both.

Massage and bodywork

Weekly regulars to a few visits a year

Medspas and aesthetics

Monthly facials to injectables every 3 to 4 months

Hair salons

Weekly blowouts to color every 8 to 12 weeks

Integrative health

Twice a week in treatment to seasonal maintenance

Pet grooming

Weekly baths to a full groom each quarter

Wellness studios

Weekly devotees to occasional visitors

Also a fit: nail salons, barbershops, lash and brow studios, hair removal and skin care.

Lost revenue doesn’t complain. It just stops booking.

A client who came every three weeks disappears for seven. That quiet drift is usually the biggest and most addressable leak in any recurring service business.

One system that sees who is slipping, reaches them, and shows you what it returned.

Rhythm detection

Learns each client’s own interval from their booking history, so a two-week client and an eight-week client are never judged by the same clock.

Automatic outreach

Sends a text or email when a client skips a beat. Anyone who has rebooked, replied or opted out is tagged and skipped.

Top clients get you

Your longest-standing regulars are flagged for a personal note from your team, so your best relationships never get a template.

Your economic model

New versus returning clients, how many come back and when, retention by cohort, and what a regular is worth to the business over time.

Measured return

Every message is tracked to whether the client came back and what they spent, so you know what the system earned, not just what it sent.

Sent in your name

Messages come from your business and your number, in your words. Consent is checked before anything is sent, and clients can opt out at any time.

Your business, modeled

arqo · your business

Economic model

1,700 clients · 18,640 visits analyzed

Automation on Updated today

Overdue

being contacted this week

On rhythm

412

coming in as expected

Drifting

well past their usual gap

Lapsed

1,135

long inactive

This week’s outreach (57) Retention by cohort By staff member

Clients past their own usual gap, ranked by how late they are. Most are handled automatically. Your best regulars are handed to a person.

Client	Status	Usual rhythm	Last visit	Late by	Staff	Outreach
M. Alvarez	Drifting	Every 3 weeks	11 weeks ago	8 wks	Dana Whitlock	Text sent
J. Okafor	Drifting	Every 6 weeks	13 weeks ago	7 wks	Marcus Bell	Personal note
R. Petrova	Overdue	Every 2 weeks	6 weeks ago	4 wks	Priya Anand	Text sent
T. Nguyen	Overdue	Every 4 weeks	7 weeks ago	3 wks	Dana Whitlock	Personal note
S. Bauer	Overdue	Every 8 weeks	10 weeks ago	2 wks	Liam Carrow	Email queued
C. Mwangi	Overdue	Every 3 weeks	5 weeks ago	2 wks	Renee Soto	Text queued
L. Romano	Rebooked	Every 4 weeks	6 weeks ago	Booked	Marcus Bell	Stopped

Of the new clients who started in each quarter, how many came back, and how many became regulars.

First visit in	New clients	Came back	Became regulars (4+ visits)
Oct to Dec	148	58%	31%
Jan to Mar	163	61%	34%
Apr to Jun	171	55%	29%
Jul to Sep	156	57%	Too early to tell

Client counts by primary staff member, so you can see whose book is healthy and whose is thinning.

Staff member	Clients	On rhythm	Overdue	Drifting	Lapsed
Dana Whitlock	520	128	17	29	346
Marcus Bell	430	104	14	24	288
Priya Anand	388	94	13	22	259
Liam Carrow	226	54	8	13	151
Renee Soto	136	32	5	8	91

Sample view. Representative data, not a real business.

How it works

1 See Your data

Connect your booking history. Arqo builds an economic model of your business: who is new, who returns, who has drifted, and what each group is worth.

2 Decide Your rules

Choose who gets a message, who gets a person, and what each message says. You see what a group is worth before anything is sent.

3 Run Automatic

Messages go out when each client is due. Arqo tracks who came back and what they spent, and the model updates as your business changes.

Works with

Works with the booking system you already use.

Available now

Jane

Export your appointments in a few clicks. Nothing to set up on Jane’s side.

Coming soon

Square

Connect your Square Appointments account directly.

Coming soon

Boulevard

Connect your Boulevard account directly.

Use something else? If it can export your appointment history, we can probably read it.

Plans

A plan for every size of business.

Solo

Up to 500 active clients

For one practitioner or a small team.

Automatic outreach, timed to each client
Your economic model
Measured return on every message
Ready-made default settings

Studio

500 to 2,000 active clients

For a busy team with a full book.

Everything in Solo
Timing and messages tuned to your business
Results by staff member

Group

Limited availability

2,000+ active clients, or more than one location

For larger teams that want a partner.

Everything in Studio
We run it with you
Regular reviews of your results
Advice on pricing, services and staffing

Pricing follows your diagnostic, once we know your size. Active clients are people you have seen in the past 12 months. Want us to run it for you at any size? Just ask.

Request a diagnostic

Find out how many regulars have drifted, and what bringing them back is worth.

1
Tell us about your business. The form takes a minute.
2
Send a booking export. We will show you where to find it.
3
Get your read. Who returns, who has drifted, and what the gap is worth.