Terms of service

Last updated October 8, 2026

1. About these terms

Arqo is a product of Luft Group LLC, an Illinois limited liability company ("Arqo," "we," "us"). These terms cover your use of getarqo.com, the Arqo diagnostic, and the Arqo software (together, the "service").

By using the service you agree to these terms. If you use it on behalf of a business, you confirm that you are allowed to accept these terms for that business, and "you" means that business.

2. What Arqo does

Arqo reads a business's booking history, estimates how often each client usually returns, and helps the business reach clients who are overdue. Some features are new or still in early access. They may change, and they may not always be available.

3. The diagnostic

When you request a diagnostic, we ask you for an export of your booking history and send back a read on your client base.

• You confirm that you have the right to share the export with us.
• Please remove anything we do not need, such as payment card details or clinical notes.
• We use the export only to prepare your diagnostic and, if you become a customer, to set up your account.
• You can ask us to delete your export at any time.

4. Your data

You keep all rights to the client and booking data you give us ("your data"). You give us permission to store and process it only as needed to provide the service to you.

We do not sell your data, and we do not use it to contact your clients for our own purposes. Our privacy policy explains how we handle personal information.

We may use information that has been combined and stripped of anything identifying a business or a person to improve the service.

5. Health practices

If your business is subject to HIPAA or a similar health privacy law, do not send us protected health information until a business associate agreement is in place between you and us. You are responsible for deciding whether your use of the service meets your own legal obligations.

6. Messages sent through Arqo

Arqo can send text messages and emails to your clients on your behalf. You are the sender of those messages. You agree that:

• You will message only clients who have given the permission the law requires for that kind of message.
• You will keep your consent records accurate, and you will not ask us to message anyone who has opted out.
• Every message will identify your business and will not be misleading.
• Messages will not include sensitive personal or health details.
• You will follow the laws and carrier rules that apply to you, including the Telephone Consumer Protection Act and the CAN-SPAM Act in the United States.

Arqo honors opt-out requests, such as a reply of STOP to a text message. We may pause or block messages that appear to break these rules, the law, or the requirements of carriers and messaging providers.

7. Acceptable use

You agree not to:

• Use the service to send spam, to harass anyone, or for anything unlawful.
• Upload data you have no right to use.
• Try to break, overload, or get around the security of the service.
• Copy, resell, or reverse engineer the service, except where the law allows it.

8. Accounts

If we give you an account, keep your login details private and tell us promptly if you think someone else has used them. You are responsible for what happens under your account.

9. Fees

The diagnostic is offered at no charge unless we tell you otherwise before you request it. Paid use of the software is covered by the pricing and payment terms we agree with you in writing. If those terms conflict with these, the written agreement applies.

10. Estimates, not guarantees

Arqo's figures, such as how many clients have drifted or what their return might be worth, are estimates based on the data you provide. They are meant to inform your decisions. We do not promise any particular result, revenue, or number of returning clients.

Examples shown on our website use sample data and are for illustration only.

11. Our service and your feedback

We own the service, including its software, design, and methods. These terms give you the right to use the service, not ownership of it. If you send us suggestions, we may use them without owing you anything.

12. Disclaimers

The service is provided "as is" and "as available." To the extent the law allows, we disclaim all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not promise that the service will be uninterrupted or free of errors.

13. Limit on liability

To the extent the law allows, we are not liable for indirect, incidental, special, or consequential losses, or for lost profits, lost revenue, or lost data.

Our total liability for all claims relating to the service is limited to the greater of the amount you paid us in the 12 months before the claim arose or 100 US dollars.

14. Your responsibility for claims

You agree to cover our reasonable costs and losses from any third-party claim that arises from the messages you send through the service, from data you had no right to give us, or from your breach of these terms.

15. Ending the service

You can stop using the service at any time. We may suspend or end your access if you break these terms or if your use puts the service or other people at risk. When your use ends, you can ask us to delete your data, and we will do so within a reasonable time unless the law requires us to keep it.

16. Changes to these terms

We may update these terms as the service develops. If a change is significant, we will tell you by email or through the service before it takes effect. Continuing to use the service after that date means you accept the updated terms.

17. Governing law

These terms are governed by the laws of the State of Illinois, without regard to its conflict of law rules. Any dispute will be brought in the state or federal courts located in Illinois.

18. Contact

Questions about these terms can be sent to hello@getarqo.com.

Luft Group LLC, Sycamore, Illinois.